SWELL Testimonials
“There are a TON of things we loved about working with Ty Shaw/SWELL, but one thing that really stood out about him was that he gave part of his commission on our home to a charity of our choice! We are super thankful for the opportunity to help support Nourish NC with a donation of just over $300! Thanks SWELL home & living and Nourish NC for helping all the children in our community receive food during this difficult time!”
— Elise B.
My husband and I have lived in apartments for 15 years and wanted to start investing in ourselves. We were ready for more privacy and for neighbors more spread out. Timing and financial reasons kept us from buying a home sooner.
We had no real expectations about real estate agents, we had never purchased a home or worked with a real estate agent before. What we liked best was how smooth the process was for us first time homeowners, we thought the process was going to be a lot harder than it was. What surprised us was the feeling that we were more important than the sellers.
We liked how our agent was professional, had a vast amount of knowledge, and provided outstanding customer service. We never felt pressured and Ty was very patient working with us. He explained everything to us in detail. Ty was very honest and genuine. His observations of the structures of the houses we looked at, and not just the appearance, was very helpful and unexpected. I couldn’t imagine working with any other realtor after working with Ty at SWELL. The experience we had buying our first home was more than just swell, it was outstanding!
—Nikki and Jesse S.
“I had wanted to make the move from my house to a townhome for a number of years, but was dragging my feet due to the time and stress involved. On a whim, I stopped by an open house to check out a townhouse near Wrightsville Beach. I was not impressed with the townhouse. However, I met Ty, had a nice chat, and he followed up with a phone call afterwards to see how he could help. Meeting Ty started a whirlwind journey that led to a contract on a townhouse that was under construction, selling my house, living on Carolina Beach in an off-season rental condo (oceanfront!), and moving into my beautiful new townhome.
Working with Ty/SWELL gave me the confidence to take a big step I had waited years to take. His calm and reassuring personality, knowledge of the real estate market and home construction, and commitment to my goals and well-being made him the perfect person to guide me through such a big life event. It didn’t feel like I was working with an agent to make real estate transactions; it felt as though I was working with a friend who had my best interests at heart, who had my back. I have recommended Ty to friends who are considering selling or buying a home and will continue to do so.”
— Tamara W.
“Ty Shaw/SWELL was recommended to me by a friend, and I immediately figured out why he would be on the top of anyone's recommendation list. I was interested in purchasing a property in a city several hours from where I actually live, and needed several very specific qualifications to be met in order to satisfy my unique needs. Ty was immediately up for the challenge, agreeing not only to view house after house for me on his own (since I was not in town much), but also volunteering to video each of them and taking the time to upload those videos and send them my way after every showing. He familiarized himself with my needs so he could easily rule out houses that wouldn’t work and narrow down those that might, and he never made me feel judged or questioned on why I needed so many unique qualifiers to be met.
As if that level of service was not enough, Ty has continued to be equally above and beyond since the purchase was complete. Even though he had more than fulfilled his end of the contract and could have easily sent me on my way with my new house, he didn’t. Before and after my purchase, he has been willing to meet inspectors, contractors, plumbers, etc at the house in my absence because he knows I can’t easily be available to do so. He even showed up once to help me cut down a tree and another time to help me tear out a wall, just because he knew I was there working on a tight timeline… He has proven he’s the type of person who helps people even when he isn’t obligated to do so, and those people are a rare find.
I highly recommend hiring Ty/SWELL for any and everything you can. He will make you feel like you’re his only client-- and makes sure the experience is fun and easy to boot!”
— Andi M.
“I relocated to Chapel Hill area to be closer to my children. After several years here, I decided it was time to sell our family home and a rental property I had in Wilmington. Before selling my home and rental property, I had to make several trips to Wilmington from Chapel Hill each year to maintain them. Often times it was stressful and I was ready to stop being a landlord. Before working with SWELL home & living, I had worked with three other real estate agents and had mixed experiences. I expected the process of selling my properties to take longer and require more work on my part than it turned out to be. I tried to sell both properties with another real estate agent a few years earlier without success in either case. It was a lot of work and expense and I had to turn both homes back into rental properties.
After talking with a neighbor who had sold her home with SWELL home & living and after meeting with Ty, I had new and better expectations going into the process. Ty asked for and listened to me throughout the process. His advice was sound and spot on. The best part was Ty's easy, genuine manner. What surprised me the most was how willing Ty was to step in and help me with so many aspects of the process. SWELL did so much for me that I rarely had to make a trip to Wilmington, they went way above and beyond my expectations! Ty had great contacts for subcontracting work that we needed done. When I got anxious about the money I was spending or the current real estate market, Ty was realistic and reassuring with me. Another happy surprise was that SWELL donates part of their commission to worthy, local charities and gives clients the choice to whom they want the money to go.
SWELL made the process relaxed and enjoyable. I liked the personal approach and connection I had with Ty that I don't think I would have had with a large company. I now have funds from the sale of my properties to purchase a home here in the Chapel Hill area. I no longer have to maintain and rent properties from a distance. My life is much calmer and more settled. I have recommended SWELL home & living to two good friends in Wilmington. I told them how down to earth Ty is to work with and how successful I was in working with him. I told them that of the 4 real estate agents I have worked with, Ty Shaw stands out…”
— William R.
I wanted to buy a home because renting is expensive and a financial liability, with the current pricing of renting it made more fiscal sense to buy a home. I anticipated a difficult process between learning what to do and what was needed as a first time home buyer.
My favorite thing about working with SWELL was how easy the entire process Ty and Anthony made it. They took care of the smallest details from letting me know what to expect, to making sure when placing offers, that it was the strongest possible option without “breaking the bank”. The best part of the process was how hands off I could be, yet still feel fully informed and comfortable. The happiest part was that for every purchase of a home, SWELL gives back to the community by donating to a charity of my choice!
I can’t stress how easy SWELL made buying my first home. I had a lot going on and Ty and Anthony worked around my schedule, my needs and we’re always looking for a property that I may like outside of my original guidelines. They kept me informed and always feeling happy after every interaction. Now that I bought a home and know how easy the process is, I will not be hesitating to purchase a 2nd property when ready.
— Shelby B.
We were looking for the perfect beach cottage for our family and we were used to doing more work than the Real Estate agent before working with SWELL. We expected to be just another number. We loved how accessible Anthony and the team were throughout the entire process. We had to react quickly to the market and they were ready to jump in with us! We are so excited to be moving in to our dream home! SWELL has got your back and will treat you like family.
— Alec & Cheryl P.
We wanted to sell our home because it was the first step in a long-term plan to relocate and selling the house allowed us to get started with the process. We expected great customer service, attention to detail, good communication, and expertise from our agent. I think a good agent will take time to accurately understand what their client’s goals are and provide effective guidance when making decisions to ensure their needs are met. I felt pretty confident that our experience with SWELL was going to be positive. We are very grateful to have sold our home at a great price and excited that we are prepared to begin looking for our next home. I think the level of customer service was top notch. Communication was excellent; we felt well-informed and never had to wait long to get answers to our questions. The process was very smooth and we feel our agent handled the sale very well. I liked the level of organization and attention to detail that our agent put into the process. I think it was planned and executed well and we couldn’t be happier with the outcome. I think the high quality of the media that SWELL put together for marketing was a bit surprising. I wasn’t expecting a variety of professional-level content and I think it really paid off. We were extremely happy with their efforts to get exceptional photos, videos, and put together a really attractive listing. I’d say if you are looking for an experience that is seamless, efficient, and well-planned then SWELL is the right choice!
— Tom & Angelina B.